i phoned IKEA yesterday and they had an answering-machine guiding me through the entire request i had. so it was like "for which IKEA-shop do you want infos? press 1 for ..." - i punched "4" for the nearest IKEA-shop. then on and on, punching numbers on my mobile. after 1 minute and 52 seconds i got my question answered without even talking a single word, just pressing numbers. ok, no big deal, but i thought, hey, what a good service for users? like a user is calling because s/he's having troubles. the answering-machine could ask things like... * "do you have windows installed? if no, press '1', if yes, press the 'hang-up'-button" or * "do you want to print? if yes, press '1'" [...] - "is the printer turned on? if no, press the 'hang-up'-button, ..." or * "do you want to worship your sysadmin? if yes, press '666', if no press the 'hang-up-button" or * "are you sure your minor problem is worth wasting precious time of your sysadmin? sure you are sure it is NOT! so press the 'hang-up'-button NOW!" hm... i think this would really make my live easier and more peaceful! i will propose this to my boss...